Help center

PageNarrator Support

Find answers for activation, the model download, browser support, PDF reading, refunds, and Pro license limits.

Activation

After purchase, Paddle sends a receipt and PageNarrator emails your license key. Click the activation link in that email to activate Pro automatically in the extension, or paste the key in the side panel settings. One key supports up to 5 personal devices.

Model download

On first setup, PageNarrator downloads and caches the Kokoro voice model so narration can run locally. The model download is large, about 300 MB, and should happen on a stable connection.

Minimum requirements are a desktop Chromium browser version 120 or newer, a stable first-run connection, at least 500 MB of free browser storage, and 4 GB RAM. For smoother AI voices, 8 GB RAM and WebGPU-capable graphics are recommended; without WebGPU, PageNarrator uses CPU/WASM mode and synthesis can be slower.

Refunds and contact

Refund requests follow Paddle's Refund Policy. Use the links in your Paddle receipt, visit paddle.net, or see the Refund Policy. For technical defects, email [email protected] so we can try to resolve the issue.